We do offer a free first time exchange, simply contact our customer service team to arrange your free label. Alternatively, you can send it back to us for a refund.
1. Fill out the returns form on the back of your invoice
2. Using a courier of your choice, send the item back to us: Doman House, 16 Doman Road, Yorktown Business Park, Camberley, GU15 3DF
3. We will let you know once the item has returned to us and we will process your refund if you have met our T&Cs*
*We request that unwanted goods must be returned to us within a minimum of 30 days and all sale items must be returned within 14 days. To exercise right to return when requesting a Refund / Exchange / E-voucher (credit note) and in compliance of the long distant selling act a maximum of 30 days is given. Faulty or damaged items can be returned within a minimum of 30 days. When returning items please ensure that you send back items in an unworn and resalable condition. Please make sure items are carefully wrapped, so that they complete the return journey in tact. Please note we do not hold any responsibility for lost or damaged items being returned back to us.