If in an unfortunate circumstance your purchased item falls in to our sale or any promotional** offer within 5 working days of your purchase date we will refund the difference by placing funds into your C17 Jeans e-wallet in your account to use at your convenience. We reserve the right to reduce the prices on any of our products without any prior notice.
**PLEASE NOTE WE DO NOT WORK THIS POLICY FOR OUR SEASONAL MAJOR SALES HELD ON THE WEBSITE OR IN STORE DURING THE WINTER SALE HELD FROM BOXING DAY 26TH DEC OR THE SUMMER SALE WHICH IS HELD FROM LAST WEEK OF JULY.
Please note we are not able to 'de-value' any invoices or mark as 'gift' in order to help you avoid your countries Custom's and Duty charges.
Any customs or import duties are charged once the parcel reaches it's destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
We are happy to change or cancel orders in accordance with the Distance Selling regulations. If your order has been placed, but not dispatched, we will make the change or cancellation straight away if possible.
When changing the ordered items please call us or email us as soon as possible so we can amend the order. If we have already dispatched the order, then we will have to wait until you return the items back to us treat it as an exchange.
Please note if the cancelled item is already on the way to you via a courier and you have notified us in accordance to the Distance selling regulations, we request you send our goods back before we can refund you. You are in full right to a refund of the product, but we are also in the right to charge a postage and packaging fee of our "costs incurred".
If you are cancelling your purchase you can also opt to not accepting it from the courier as it will make it's way back to us. However there is no set time on how long it takes, so if you need a quick refund on your cancellation then accept the parcel and arrange your own suitable method of return.
Please call us prior to returning back the package, in-case we can organise a collection for the Cancelled order.
If for some reason your order contains a faulty item please contact the sales team immediately and they will assist you in returning the item. When we receive the item back we will replace the item, offer an alternative, offer a refund, or in some cases send the item back to the manufacturer for repair. This however is not valid if the item has been worn or washed.
Please note that you should return faulty/incorrect items using 1st Class postage - Recorded Delivery. We cannot refund the costs for express or next day delivery and if you choose to send the item(s) in this way we will refund a standard £3.95 only.
International customers , please not we will refund your postage costs for a faulty item, please use a standard delivery that is secure and signed for. Postage reimbursement is limited to £9.95
If an order has not arrived when you were expecting it, we recommend first checking the email account your C17 Jeans account is registered with. Any updates in status will be passed on via email, as it is our primary mode of contact. If you have not received any email updates, contact the web team on +44(0)203 905 5552 and we will follow up the progress of your delivery. This can take up to 24 hours but we will always be able to help.
If you have been sent the wrong item please follow the returns procedure and return it to us. We will send the correct item back out to you and reimburse any costs you may have incurred in sending the incorrect item back to us. If the item is out of stock for any reason, we will contact you to arrange an alternative.
Please note that you should return faulty/incorrect items using 1st Class postage - Recorded Delivery. We cannot refund the costs for express or next day delivery and if you choose to send the item(s) in this way we will refund a standard £3.95 only. (UK Customers)
International customers , please note we will refund your postage costs for a faulty/incorrect item, please use a standard delivery that is secure and signed for. Postage reimbursement is limited to £9.95